Values

Working hard, and staying humble. Gauging different & diverse perspectives from customers and internal stakeholders allows me to look at one problem in multiple ways.

Goals

To find a new home with like-minded individuals I can learn from. Additionally, finding thoughtful leadership to help continue developing my existing skill sets in dev and program management.

Hobbies

Learning new languages (programming and linguistic), stretching, reading, coffee, learning from new people, cooking, fighting games, photography (photo above is mine, taken right before Covid lockdown).

About Me

I am a developer, PM, and CSM who is passionate about the basics. I carry both a growth and beginner’s mindset. I spent 10 years dedicating my life to improving customer journeys and evangelizing the power of data discovery and data democratization - leading these efforts across the APAC region achieving 92% retention rate YOY, and by designing better approaches for customer outreach and issue resolution. Looking ahead, I want to compliment my communication and leadership skills with my skills as a full stack software engineer, designing tangible, empathetic solutions that bridge colleagues and teams across cultures. My goal is to continue to improve global collaboration and normalize that approach to solve the complex business problems of tomorrow.

Customer Success

Cloud CSM, specializing in Tableau Online, Desktop, and Server.

Program Management

Developed the first Scale Success Team based out of Hyderabad, India.

Leadership

Lead CSM out of the APAC region, supporting SEA, Japan, Korea, Greater China, Australia.

DEI

Developed psychological safety, and inclusive work practices for the Tableau Global Customer Solutions department.

My Skills

During my software engineering intensive course at GA, I learned multiple new languages, as well as enhancing my existing skills from my time at Tableau leveraging Python and SQL Server.

Most recently, as a Program Manager, I interfaced regularly with technical development and architecture teams in an agile workflow process on 6-week sprints, improving Tableau's customer lifecycle designs.

Languages

JavaScript, HTML, CSS, Python3, Mongo SQL, Typescript, React, EJS

Databases

PostgreSQL, MongoDB, Snowflake, SQL, AWS

Libraries and Frameworks

React (class based and hooks), Express.js, Django, jQuery, Bootstrap

Others

RESTful Routing, JSON API, Tableau Desktop, Tableau Server (Cloud & On-Premise), Salesforce, Oracle CRM, Minitab, Qualtrics

My Resume

If you'd like to learn further about my work history and dive deeper into my experience, please download my resume

Download My Resume

My Education

It took me a while to fully realize my passion and talent within the tech community. Starting out studying politics and law, I had intentions to go to law school, but switched in 2012 to technical support.

Through that one role, I found myself interested in data, architecture, and development and evenutally landed at Tableau in 2014. To further accelerate my understanding, I took Lean Six Sigma certification course, and most recently General Assembly Software Engineering Intensive certification course.

Software Engineering Intensive

General Assembly NY | Nov 2023 - Feb 2024

The Software Engineering Intensive course is a full-time program that provided over 480 hours of professional training in software engineering. The course covered a wide range of methodologies, including front-end and back-end development, data science techniques, and data analysis. I gained proficiency in multiple programming languages and frameworks, such as JavaScript, Python, React, and Node.js, and applied Agile and Scrum methodologies in team projects to simulate real-world software development environments.

Green Belt of Six Sigma Methodology

Project Management Institute | Nov 2022 - Jan 2023

The comprehensive training in Six Sigma methodologies focused on the DMAIC (Define, Measure, Analyze, Improve, Control) framework. I acquired skills in statistical analysis and problem-solving techniques to identify and improve business processes. The training included leading a small-scale project that resulted in measurable improvements in process efficiency and quality, developing competency in statistical software tools like Minitab, and enhancing understanding of process improvement strategies. Collaboration with cross-functional teams was a key aspect of the training, demonstrating effective project management and team leadership skills.

Bachelor of Arts - Political Science & Law, Societies, Justice

University of Washington | Sep 2005 - Mar 2009

My Work Experience

This past decade was spent entirely with Tableau - A Salesforce company. I held a wide array of roles, but am currently moving deeper into development and program management.

Senior Program Manager - Transformation and Strategy

Tableau - A Salesforce Company New York, New York Aug 2021 - Oct 2023

In this role, I spearheaded the development of Tableau's first Customer Success at Scale team based in Hyderabad, India. My responsibilities included stakeholder management to ensure timely and budget-aligned development of the Scale Team, and program management to oversee sub-project plans for the PMO principal owners. This included initiatives for Mulesoft and Tableau integration, development of the "ACE" program, orchestrating the Tableau MFA simulive webinar series, and leading the Tableau Server Upgrade 2023 Series.

Manager, Customer Success APAC

Tableau - A Salesforce Comapny Singapore, Singapore Feb 2018 - Aug 2021

In this position, I led customer success efforts across Southeast Asia, Japan, China, Australia, New Zealand, India, and South Korea. I focused on customer growth strategy and aimed to maintain a 92% customer retention rate year-over-year in the APJ region. I utilized both account success and product success methodologies to evaluate customer health risks and created monthly roadmaps for customer success. Additionally, I headed the global Diversity and Communication branch of Global CSG Tableau, focusing on developing quarterly discussions and initiatives to reinforce Tableau's values of inclusion in the workplace.

Cloud Customer Success Manager

Tableau - A Salesforce Comapny Seattle, Washington Feb 2014 - Aug 2018

As a Cloud Customer Success Manager, I led the maintenance renewal revenue quota for Tableau and spearheaded the Customer Success for Tableau Online (Cloud) pilot program. My key responsibilities included managing a high volume of transaction renewals, overseeing asset management for Enterprise customers, and conducting daily walkthroughs to ensure proper deployment, installation, and health checks. I also provided monthly, quarterly renewal forecasts for internal reporting and collaborated internally with customer service and account management teams for strategic customer engagement.

Kenneth's proactive problem-solving approach and adeptness at navigating complex operational challenges have truly been instrumental in propelling our projects forward. His proficiency in the Tableau Customer Success Ecosystem has significantly bolstered our team's capabilities, enabling us to harness data-driven insights more effectively to achieve our goals

Roshan Roy Mellow

Manager, Technical Program Manager | Salesforce India

I worked with Kenneth during a period of great change in our organisation. Kenneth , was based in NYC and I was in Sydney - and Kenneth went out of his way to ensure he could make West Coast and APAC meetings. HI approach to Strategic program management is refreshing as he always takes a learners mindset to any task he is given. A consumate professional who delivers to timing requested through collaborating with teams across Tableau to ensure he produces the most complete programs for our teams. I would not hesitate to have Kenneth in my team again in the future

James Houston

Senior Director, Global Success Strategy and Transformation | Salesforce Australia

I was incredibly fortunate to get to work with Kenneth while we were both in program management roles. Our remit changed a lot during that time, moving from hyperfocused work standing up new teams and functions to broad integration efforts as part of the integration of Tableau and MuleSoft. We had a lot of challenges and surprises during that time, but Kenneth was always even keeled, and was always able to chart a path forward. I leaned on him heavily to help make sense of our changing priorities, and to identify positive action steps in any situation. His bias towards the customer and efficiency gave him a great perspective that was respected by our peers and leaders. He has a knack for storying telling, summarizing 3 weeks of meetings into a meaningful status report and action items, or articulating a problem statement in a way that is widely understood and actionable. He also was fantastic at building and maintaining relationships with our global team that are critical for our work. I'd look forward to any opportunity to work with Kenneth in the future.

Sandlin Preecs

Senior Program Manager | Salesforce US

It was an absolute pleasure working alongside Kenneth. His ability to take complex problems and break them down into simplistic solutions is just the beginning of his many talents. He goes out of his way to collaborate with colleagues to ensure he's delivering the best possible solution for not only external customers but internal teams as well. He's a natural-born leader—regularly able to influence cross-teams and drive impact. Above all else, he's a genuine and authentic colleague whom I feel privileged to be able to now call a friend. If you have the chance to work with Kenneth, take it. Kenneth—I can't wait to work with you again.

Gabrielle Patridge

Director, Experience Design | Salesforce US

Kenneth is responsible for his work and a great communicator. He communicates well with his team members to understand their needs. He often guides them to the resolutions. He is highly skilled for Tableau data analysis. He uses tableau for his daily work to make correct decision making. Dashboards he has created is heavily used by managers to make their own decisions as well as to improve team healthiness. He has very thoughtful and peaceful personality. His engagement model for his work often leads his colleagues to success. He well care for people and support others to work as a team and win as a team

Shiho Takahama

Director, Customer Success | Salesforce Japan

My Projects

(Projects linked to Github repositories. Deployed builds can be found hyperlinked on my resume, and best experienced on mobile)

Bump activated Rock Paper Scissors mobile game. Leveraged mobile accelerometers to prompt the "Bump" function.

Simple text adventure game inspired by Capcom's Resident Evil.

Virtual Closet application demonstrating full CRUD operations.

Contact Me

You can reach out to me via LinkedIn by clicking the icon on the bottom right of this page